The GeniusIQ is a Software as a Service product and as such offers the same platform for all customers.
System changes, upgrades, updates and bug fixes are managed, developed, tested and released according to the Genius.Online development schedule.
A standard release notice is communicated via email to all customers giving 10 days-notice of any new deployments.
Change requests
Change requests can be submitted by all customers as suggestions for future development features, but are not guaranteed to be accepted by Genius.Online Ltd.
No notice period is guaranteed for bug fixes as resolutions may be urgent.
Upgrades, Bug Fixes, New Features
The Supplier defines changes to the Supported System in the following categories:
1. Upgrades
2. Updates
3. Bug-Fixes
4. Error Message
5. Information is not pulling through as expected
6. New Features/Minor Changes
Upgrades
Upgrades to the Supported System shall be communicated in writing at least ten (10) days prior to release to the Customer.
Written notification shall be provided to the Customer with the understanding that the Supplier does not require authorisation from the Customer to deploy the upgrade to the Support System after the notice period, as this is the core single code-base service.
Upgrades are classed as:
1. Changes or additions to the API’s
2. New Pages
3. Changes to Integrated solutions
Updates – Bug Fixes
Under the following non-exclusive list of example scenarios, the Supplier shall apply any Bug-Fix to the Supported System to allow users to perform a task, command or navigation request within the Supported System.
Bug-Fixes shall not be communicated in ‘real time’ to all Customers as part of any pre-determined timeframes.
The Customer understands that the Supported System, is a single code base application meaning any ‘change’, ‘upgrade’, ‘update’ or ‘fix’ is applied to all Customers. However, should the ‘change’, ‘Upgrade’, ‘update’ or ‘fix’ impact the Customer directly as part of a non-security issue, the Supplier shall communicate the ‘change’, ‘Upgrade’, ‘update’ or ‘fix’ to the Customer in line with the response times and resolution times detailed in the contractual agreement.
Details of any Bug-Fixes are communicated within the Control Panel to users on the Supported System tile display.
Bug-Fixes include, but are not exclusive to the following list:
Examples:
- Responsiveness to a
command- A dropdown is not
working - a ‘submit’ button is not
working - a page has not ‘saved’
- adding a document has
failed - progressing an employee
has failed - an email has not been generated
- unresponsive to a ‘bulk
command’ - Editing a pack is
unresponsive
- A dropdown is not
Updates – Error Message
Where the Supported System is preventing the user from carrying out core functionality) – Pop up or Error Message; Here are the examples:
- When trying to upload a
pack an error message appears- When completing an
employer profile an error message appears - When creating a User an
error message appears - When
adding/editing/viewing a Document an error message appears - When trying to launch a
vacancy an error message appears - When a candidate is
completing their profile an error message appears - When adding in a
location, department or sector an error message appears
- When completing an
Updates – Information is not pulling through as expected
Where the Supported System is preventing the user from carrying out core functionality) – Information not pulling throughout the system as expected; Here are the examples:
- Pack information is not
displaying correctly - A report is not
displaying the correct information - The preview in browser
feature is not working - Vacancy info is not
displaying correctly
NEW FEATURES/MINOR CHANGES
Where a minor change to an existing page is required to manage the information more effectively for the user, this shall be communicated to the Customer in writing via email. Examples of Minor Changes:
- A colour change to an icon,
- A ‘Search Button’ is added,
- o Button or icon is moved within a page.