Customer support is provided to all customers throughout the Term of the agreement.
The support desk is available throughout normal business hours:
08:30am – 5:00pm weekdays
Out of hours emergency support is available:
From 05:00pm to 08:30am weekdays and 24hrs weekends
Email: clientsupport@genius.online
Tel: 01756 701 222
All major/critical issues must be reported via telephone in the first instance